Frequently Asked Questions
What services are you providing ?
We are a leading physiotherapy and sports injury clinic in Vaughan offering expert care in Physiotherapy, Chiropractic, Massage Therapy, Acupuncture, Shockwave Therapy, Rehab, and Custom Orthotics. Our team is committed to helping you recover, move better, and feel your best.
Do you treat motor vehicle accident injuries?
Yes, we can assess and treat injuries from motor vehicle accidents and bill your auto insurance directly.
Do you accept WSIB claims?
Yes, we treat workplace injuries under WSIB and handle all claim submissions for you.
Do you offer direct billing to insurance?
Yes. We provide direct billing to most major insurance companies, saving you time and hassle. At North York Physiotherapy Clinic, we aim to ensure as much peace of mind as possible. Therefore, no upfront payment is required. We do all the paperwork and billing for you. Whether you are using your Car Insurance, Extended Healthcare, or WSIB, we do all the paperwork for you, free of charge! So you won’t need to make a claim against your insurance.
What makes your clinic different?
Expert-Led Care: Our clinic is owned and run by experienced physiotherapists who know what it takes to achieve real results.
Manual Therapy Specialists: We focus on hands-on techniques that target the root cause of pain and dysfunction. This approach helps you heal faster and move better.
Evidence-Based Treatment: Every exercise program and therapy plan is supported by the latest research, ensuring you receive the most effective care available.
Personalized Programs: We do not offer cookie-cutter solutions. Instead, we create customized physiotherapy plans that change with your progress.
Welcoming Environment: Our clean, modern clinic and friendly staff make a supportive space where your comfort and recovery are top priorities.
Whether recovering from an injury, managing chronic pain, or improving mobility, North York Physiotherapy is your trusted partner in health.
How do I book an appointment?
You can book by calling us at 289-304-3994 or booking online through our website, or visiting our clinic in person.
What is your Clinic address?
Our clinic is located in the Rutherford Physiotherapy & Sports Injury Clinic. You’ll find us at:
9302 Bathurst St suite 2B, Vaughan, ON L6A 4N9.
What is physiotherapy?
Physiotherapy is a healthcare profession that helps restore movement, reduce pain, and improve physical function after injury, surgery, or illness. Our one-on-one physiotherapy sessions ensure you get personalized care to recover faster.
Do you offer one-on-one physiotherapy?
Yes. All our treatments are provided on a one-on-one basis with your physiotherapist, so you receive their full attention throughout your session.
What types of conditions can physiotherapy help treat?
Physiotherapy can help treat a wide range of conditions, including:
Sports injuries such as sprains and strains
Back and neck pain
Arthritis and joint pain
Post-surgical rehabilitation
Stroke recovery and neurological conditions
Chronic pain management
Work-related injuries
Postural problems and muscle imbalances
This list covers common conditions but is not exhaustive. Physiotherapists create personalized treatment plans to address each patient’s unique needs.
Do you offer virtual physiotherapy?
Yes, we offer secure online physiotherapy sessions for patients who prefer treatment from home.
What is chiropractic care?
Chiropractic care is a hands-on, noninvasive therapy focused on diagnosing and managing conditions that affect the joints, muscles, and spine. This approach utilizes controlled manual techniques to improve alignment, increase mobility, and support the body’s natural healing processes. The primary goal of chiropractic treatment is to restore normal movement, reduce pain and discomfort, and enhance overall physical function without the use of surgery or medication.
Do you offer one-on-one chiropractic care?
Yes. All our treatments are provided one-on-one with your chiropractor, so you receive their full attention throughout your session.
Do I need a doctor’s referral for chiropractic care?
No, you do not need a doctor’s referral to see a chiropractor. However, some insurance plans require a referral for coverage
What conditions do chiropractors treat?
A chiropractor helps treat
Low back pain
Neck pain
Headaches and migraines
Sciatica
Joint pain (shoulder, hip, knee, elbow)
Whiplash and car accident injuries
Sports injuries (strains and sprains)
Arthritis and stiffness
Postural problems
Chiropractic care is often tailored to help relieve pain, restore mobility, and prevent future injuries for these conditions
How long is each Chiropractic session?
Initial assessments are typically 45–60 minutes, and follow-up treatments are 30–45 minutes.
Are chiropractic adjustments painful?
Most patients feel relief, not pain, during adjustments performed by skilled chiropractors at our North York clinic in Toronto.
Is chiropractic care safe?
Yes, chiropractic care by licensed professionals in Toronto is very safe, especially at top-rated clinics using personalized, evidence-based treatment plans.
What is Massage Therapy?
Massage therapy is a hands-on treatment that involves manipulating the soft tissues of the body to relieve pain, reduce stress, and improve overall relaxation. It helps enhance circulation, flexibility, and promotes healing for various physical conditions.
Do you offer one-on-one Massage therapy?
Yes. All our treatments are provided on a one-on-one basis with your Massage therapist, so you receive their full attention throughout your session..
Do I need a doctor’s referral for Massage therapy?
No, you do not need a doctor’s referral to see a Massage therapist. However, some insurance plans require a referral for coverage.
What types of conditions can massage therapy help treat?
Massage therapy helps treat a wide range of conditions, including:
Muscle strains and tension
Chronic pain, such as back, neck, and shoulder pain
Headaches and migraines
Stress and anxiety
Arthritis and joint stiffness
Sports injuries (sprains and overuse)
Post-surgical or injury rehabilitation
Scar tissue
Temporomandibular joint (TMJ) disorders
Fibromyalgia
How long is each Massage therapy session?
Initial assessments are typically 45–60 minutes, and follow-up treatments are 30–45 minutes.
Do you offer virtual Massage therapy?
Yes, we offer secure online physiotherapy sessions for patients who prefer treatment from home.
What is Acupuncture?
Acupuncture is a traditional therapy that involves inserting very thin needles into specific points on the body to relieve pain and promote healing. It is commonly used to treat a variety of conditions, particularly chronic pain and stress.
Do you offer one-on-one Acupuncture?
Yes. All our treatments are provided one-on-one with your Acupuncturist, so you receive their full attention throughout your session.
What types of conditions can Acupuncture help treat?
Acupuncture can help treat a wide variety of conditions, including:
Muscle and joint pain (back pain, neck pain, arthritis, headaches, migraines)
Sports injuries and sprains
Stress, anxiety, and depression
Insomnia and fatigue
Digestive issues (IBS, bloating, constipation, nausea)
Menstrual irregularities and hormonal imbalances
Allergies and respiratory problems (asthma, sinusitis)
Side effects of chemotherapy and postoperative nausea
Sciatica and nerve pain
Support for fertility and reproductive health
How long is each Massage therapy session?
Initial assessments are typically 45–60 minutes, and follow-up treatments are 30–45 minutes.
Is acupuncture painful?
Acupuncture is generally not painful. Most people feel only a slight prick or mild pressure when the thin needles are inserted, and many find the experience relaxing and soothing throughout the treatment.
What is Shockwave Therapy?
Shockwave therapy uses high-intensity sound waves to stimulate healing in injured tissues. It’s a noninvasive technology for pain relief and tissue repair, commonly used for tendon, muscle, and joint conditions.
Do you offer one-on-one Shockwave Therapy?
Yes. All our treatments are provided on a one-on-one basis with your physiotherapist, so you receive their full attention throughout your Shockwave Therapy session.
Do I need a doctor’s referral for Shockwave Therapy?
No, you do not need a doctor’s referral to get Shockwave Therapy treatment. However, some insurance plans require a referral for coverage.
What conditions does Shockwave help?
Shockwave therapy helps treat a variety of musculoskeletal and orthopedic conditions, particularly those involving chronic pain and tissue damage. Common conditions treated include:
Plantar fasciitis and heel spurs
Achilles tendinopathy
Shoulder tendinitis and rotator cuff injuries
Tennis elbow (lateral epicondylitis)
Patellar tendinopathy (jumper’s knee)
Greater trochanteric pain syndrome (hip pain)
Shin splints and stress fractures
Calcific tendonitis
Delayed bone healing and nonunion fractures
Chronic back and neck pain
Spasticity related to neurological conditions like stroke and multiple sclerosis
Is shockwave therapy safe?
Yes, it’s a low-risk and non-surgical option for most patients. Minimal side effects like mild redness, swelling, or discomfort may occur briefly. It’s FDA-approved for many musculoskeletal injuries and widely considered safe.
How long is each Shockwave Therapy session?
Each session lasts 5–15 minutes for the actual shockwave application. Total appointment time may be up to 30 minutes, including assessment and aftercare. The procedure itself is quick and easy.
What are the side effects of Shockwave Therapy?
Mild effects like redness, swelling, or bruising at the treatment spot may happen. Serious complications are rare, and most symptoms resolve quickly. Always notify your clinician of persistent issues.
Explain what modalities are?
Modalities are various tools and techniques used in physical therapy to relieve pain, improve mobility, and speed up healing. They include treatments such as heat, cold, ultrasound, and electrical stimulation. Each modality is chosen based on the patient’s specific condition and therapy goals.
What is manual therapy?
Manual therapy is a hands-on technique where therapists use massage, joint mobilization, or manipulation. It helps improve joint movement, relax muscles, and decrease pain. This modality is vital for musculoskeletal issues and stiff joints.
What is electrotherapy?
Electrotherapy employs electrical currents to stimulate muscles and nerves for pain relief and recovery. Common forms are TENS and electrical muscle stimulation, useful for acute and chronic injuries. It helps decrease inflammation and enhance movement.
What is heat therapy?
Heat therapy uses warm packs or ultrasound to soothe sore muscles and boost blood flow. It’s best for chronic injuries and stiffness, warming tissues before exercise. Heat should be avoided on fresh injuries to prevent swelling.
What is cold therapy?
Cold therapy uses ice packs or cryotherapy to reduce swelling, pain, and inflammation. It numbs the affected area and slows circulation for acute injuries. Overuse can cause complications, so it’s best applied with clinical guidance.
What is cold traction?
Traction applies gentle pulling forces to stretch and realign the spine or joints. It’s mainly used for herniated discs and chronic neck or back pain. This modality helps relieve pressure and improve spinal alignment.
What conditions modalities treat?
Modalities treat joint pain, muscle strains, sprains, tendinitis, arthritis, and post-surgical rehab. They are also effective for chronic pain, nerve conditions, and injury recovery.
Do you help with sports injury recovery and rehabilitation?
Yes, Rutherford Physiotherapy offers specialized sports injury rehabilitation to help athletes recover safely and effectively. Our team creates personalized treatment plans that include physiotherapy, manual therapy, targeted exercises, and pain management techniques. We work closely with each athlete to rebuild strength, restore mobility, and improve function—so they can return to their sport with confidence and care.
We accept all major insurance
Insurance Providers We Work With
At Rutherford Physiotherapy, we proudly accept coverage from all major insurance providers to make your care as accessible and stress-free as possible. Whether you’re using extended health benefits, workplace injury claims, or motor vehicle accident coverage, we’re here to help you easily navigate the process
Direct Billing
At Rutherford Physiotherapy & Sports Injury Clinic, your peace of mind is our priority. No upfront payment required — we handle all paperwork and direct billing for you.
Whether you have car insurance, extended healthcare benefits, or WSIB coverage, our team takes care of everything free of charge, so you never need to file claims yourself.
Our Passion for Recovery and Results
See how far we’ve come in helping our community heal. Each successful recovery and improved quality of life represents our passion for guiding patients toward stronger, healthier living.